If you do not see your question listed here, please feel free to use our Facebook messenger or call (832)-964-7828 and a customer service representative will assist you as soon as possible.
Yes. If any biohazard or bodily fluid is present in the vehicle, such as blood, urine, feces, or vomit (human or pet), then we apply an $80 fee to your appointment. This fee covers for the extra time and product the technician will need to clean the biohazard.
Sedan: Think small. Typically, 4 doors or less and 2 rows of seats or less, with a separated, enclosed trunk area. For example, sedans, coupes, and convertibles. Exceptions? Small hatchbacks.
Not Sedan: Think large. Typically, 4 doors or more (rear hatches count) and 2 rows of seats or more, with an open trunk area. For example, minivans, pickup trucks, crossovers, station wagons, and SUVs.
It’s completely up to you! Through our website, you can view available time slots where you can easily book your detail online. If you prefer to call us, you can reach a Customer Service Representative at (832)-964-7828. If you’ve already booked an appointment but need to make changes, please call the number listed above.
In the event of harsh weather conditions, such as sub-freezing temperatures, severe storms, excessive wind, sleet, or hail, your appointment will need to be rescheduled.
In the event for predicted rainfall, Clean My Car references AccuWeather to determine if conditions are suitable for operation that day. If the forecast predicts 50% or above for rainfall during any hour of your scheduled detail, a technician will reach out to you at least 30 minutes prior to your appointment to reschedule.
These policies are set to protect your vehicle and Clean My Car’s technicians and equipment.
Yes! Our technicians will contact you the day before your scheduled detail for confirmation and to address any questions you may have. Our technicians may also contact you the day of your detail to discuss how to obtain your keys if necessary.
The technician will be in contact with you to collect and return your keys.
We understand if you need to cancel or reschedule your appointment, but we require 24-hour notice. Because we do not charge a cancellation fee, we reserve the right to refuse service to any customer who notifies us after the 24-hour notice.
Clean My Car accepts a variety of payment options! You’ll be charged after your completed detail, and you can pay our technician with cash, debit or credit card, check, or any cash app.
Our mission is to leave every customer satisfied with a clean vehicle, and if you are disappointed with your service, we want to make it right as soon as possible. Call us at (832)-964-7828, and a Customer Service Representative will promptly work with you to find the best solution.
Ready to get started
BOOK AN APPOINTMENT
Book online to see our availability and choose the best time that work conveniently for you.
For customer support or questions, please follow us on Facebook and use the messenger icon for direct chat.
Call us at (832)-964-7828 to speak with a customer service representative.